Showing posts with label telephone. Show all posts
Showing posts with label telephone. Show all posts

ATT - we're mediocre because you have no one else to call (telephone)


1.800.tough.luck - click post title for website (and to place a service ticket). While this isn't a local contractor, the technicians are local and you have no choice when the problem exists outside your home but to call them - in India. This is the first bad contractor on Columbus Contractors.

Recently, city contractors were repairing our sewer lines (maintenance throughout the neighborhood), they knocked down our land line connection to the telephone pole. Accident, happens. Now, I had to get it repaired. Calling ATT will cost you a good half hour of frustration. To put in a service call, the fastest way is to register online (yup, another loginid and password). They schedule the job and, to their credit, they'll come quickly. The problem is: How many times will they come quickly? You're at the mercy of the capability of the technician. The jobs often require several trips (in our experience) and throughout the repair you have no land line and you won't get a credit on your bill for the lost time.

VOIP may be an option, but you are still limited on the inside of your home to use the internal phone wiring. Maybe it's a better option.

Rating: NO CHOICE